This Privacy Policy describes how Presta Santé Caraïbe ("we", "us", or "our"), operating from 12 Road 161, Maadi Gardens, Maadi, Cairo Governorate 4211303, Egypt, collects, uses, and handles information when you visit and interact with our website at prestasantecaraibe.com. We are committed to being transparent about our data practices.
1. Who We Are and How to Reach Us
Presta Santé Caraïbe is a wellness consulting service registered and operating in Egypt. For any questions about this policy or about how we handle your information, you can contact us at:
- Email: info@prestasantecaraibe.com
- Phone: +20 2 2528 2890
- Address: 12 Road 161, Maadi Gardens, Maadi, Cairo Governorate 4211303, Egypt
2. Information We Collect
2.1 Information You Provide Directly
When you use our contact form, we collect the information you choose to submit. This includes your personal data such as your full name, email address, phone number, and the content of your message.
2.2 Automatically Collected Information
When you visit our website, our hosting infrastructure may automatically record certain technical information. This includes your IP address, the type and version of your browser, the pages you visit on our site, and the time and date of your visit.
2.3 Cookie Data
Our website uses cookies and similar technologies. Please refer to our Cookie Policy for a detailed explanation of what cookies we use and how you can manage your preferences.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and communicate with you about our wellness consulting services
- To maintain records of correspondence for service continuity
- To improve the functionality and content of our website
- To comply with our legal obligations under Egyptian law, including the Egyptian Data Protection Law No. 151 of 2020
- To protect the security and integrity of our systems
We do not use your personal data for automated decision-making or profiling. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Legal Basis for Processing
Our processing of your personal data is based on the following legal grounds under Egyptian Data Protection Law No. 151 of 2020:
- Your consent, where you have actively submitted information through our contact form and agreed to this policy
- Legitimate interest, for maintaining the security and functionality of our website
- Legal obligation, where processing is necessary to comply with applicable Egyptian law
5. Data Retention
We retain your personal data only for as long as is necessary for the purposes described in this policy. Enquiry correspondence is generally retained for a period of up to two years from the date of last contact, after which it is securely deleted unless a longer retention period is required by law.
6. Data Sharing and Third Parties
We do not share your personal data with third parties except in the following circumstances:
- Where required by Egyptian law or a valid court order
- With our hosting and technical service providers who process data on our behalf under appropriate data processing agreements
- In the event of a business transfer, where your data may form part of the transferred assets, subject to the same protections described in this policy
Any third parties with whom we share data are required to maintain appropriate security standards and to use your data only for the purposes we specify.
7. International Data Transfers
Our website is hosted on servers that may be located outside Egypt. Where your data is transferred outside Egypt, we take steps to ensure that appropriate safeguards are in place in accordance with Egyptian Data Protection Law No. 151 of 2020 and its implementing regulations.
8. Your Rights
Under Egyptian Data Protection Law No. 151 of 2020, you have the following rights regarding your personal data:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your personal data, subject to legal retention requirements
- The right to withdraw consent where processing is based on consent
- The right to object to processing based on legitimate interest
- The right to lodge a complaint with the relevant Egyptian data protection authority
To exercise any of these rights, please contact us using the details in Section 1. We will respond to your request within 30 days.
9. Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acknowledgment of the updated policy.
12. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Arab Republic of Egypt, including the Egyptian Data Protection Law No. 151 of 2020 and its Executive Regulations issued by Decree No. 1699 of 2020.